Quality and information security
FocusCura is ISO 9001 and ISO/IEC 27001 certified. To maintain this certification, regular audits are conducted to ensure that we meet the strict quality and information security standards.
The international standard ISO 9001 is one of the most common standards for quality management. This certificate ensures that our organizational processes are of the highest possible quality.
In practice, this means:
Our primary goal is to ensure the satisfaction of health care recipients and health care organizations, which determines the success of our work. Our mission is to develop valuable health care technologies together with our partners that help vulnerable people live happily and independently for as long as possible. We aim to increase this level of satisfaction through our smart solutions, our sound advice, and our installation and maintenance departments.
The importance of quality is reflected in the three core values: focus, simplicity, and quality. Continuous improvement has been ingrained in our everyday thoughts and actions. We aim to work a little better every day.
To do so, we use the LEAN philosophy. Value for clients (the value or quality perceived by clients) plays a crucial role in this philosophy. Organizational processes must be designed in a way that maximizes value for clients and meets their needs and wishes.
We measure client satisfaction by conducting client and customer satisfaction surveys and by investigating complaints and incidents. As a measurement value, we use the Net Promotor Score (NPS), which constitutes one of FocusCura's strategic goals.
ISO/IEC 27001 is the international standard for information security. This certificate demonstrates our commitment to keeping confidential information secure.
In practice, this means:
Information security refers to all of the measures we take to ensure the availability, integrity, confidentiality and verifiability of information. These terms are explained in more detail below.
Availability refers to making information and key services available at the right time and in the right form.
FocusCura aims to make the information systems used either directly or indirectly by our clients available seven days a week between 7:00 AM and 10:00 PM, with a 98% guarantee.
Integrity refers to ensuring that the information is correct, accurate, and complete.
At FocusCura, we train our employees and those of our clients in the proper use of these information systems. We also take measures to verify the integrity of our data and to ensure that they are correct and complete.
Confidentiality means that data can only be viewed and edited by authorized individuals.
At FocusCura, all internal employees, seconded employees, and external users must meet strict conditions before they are given access to this data. A transparent protocol is in place to determine who has access to which information systems.
In addition, all necessary steps have been taken to minimize unauthorized access to customer, client, and employee information.
Verifiability means that data is stored in one place. We have continuous access to these storage locations and can verify the origins of all data.
Our goal for information security is twofold:
- We want to continuously improve collaboration and make the necessary time for this;
- We want to minimize any damage or consequences for an organization following a security incident.